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Auto Body Repair Questions & Answers


What should I look for when choosing a company for my repairs?

That is a very important question. We at Auto Body Concepts want you to know that a well-established company with years of time tested experience and an outstanding reputation is important.

Choose us to do your body work because of our strong customer service skills and a strong working relationship with all major insurance companies. We want to earn your business and the business of your friends and family.

You receive a written, national warranty and can always reach us by phone or through our website. We have a positive corporate image within the community and the auto repair industry.

Will the insurance company provide me with a rental car while my car is being repaired?

If you are a claimant, the other party's insurance company will be responsible for providing you with a rental car during the time of repairs, if you need it. If you are the insured party in the accident you will need to check with your insurance company to see if you have car rental on your policy.

Will my paint match your Paint?

Yes it will. Most of today's vehicles come from the factory painted with a base coat and a clear coat finish. The base coat is the color and the clear coat is a high gloss protective coating applied over the color.

When your car is repaired, a base coat is computerized and hand matched to the existing color of your car. It is then applied to the affected areas of the repair. After applying the base coat the color is checked again for an exact match, and then a clear coat is applied.

Some colors often require an additional procedure to achieve an exact match called blending. The entire area is then covered with a protective clear coat. Regardless of the procedure needed to correctly match the paint on your vehicle, we guarantee that it matches when we are finished.

Will these repairs void the factory warranty?

No, not at all. At Auto Body Concepts we use only original equipment manufacturer (OEM) parts and all repair procedures are done following industry set standards including the restoration of factory warranted corrosion protection. We are an OEM certified collision center.

What should I do after a vehicle collision?

Call and report the claim to the insurance company as soon as you can. Next, check to see if you have rental coverage and how much your insurer pays. Give us the claim number and we will handle the rest. Call Auto Body Concepts and schedule appointment.

Don't worry about the amount of the insurance check. It is our job to scrutinize your vehicle and recover the difference from the insurance company.

Will my car take a wheel alignment after the repair?

Yes it will be aligned. We return vehicles to the alignment shop where it will be re-aligned, if accident related. You will be provided with a computerized print out of the alignment specs before and after the alignment is done.